When Processing? - Version 3 of EasyHelp Only

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Below only applies to the old version 3 of EasyHelp/Web.

If this occurs on the Process step with Word 97 the Fix is Easy!

Make sure file extensions are *ALWAYS* shown on your Windows 95/NT environment. You need to set the switch "Hide MS-DOS file extensions for file types that are registered" to OFF - i.e. Make sure there is no tick in this box!

Use 'My Computer | View | Options | View Tab' and uncheck the 'Hide File Extensions...' option

Hiding file extensions must be off, so Word 97 can see the file extensions! Make sure you have version 2.82k or version 3.0 of EasyHelp/Web

Explanation

The error is caused by the FIXRTF program not being able to write a the RTF file because it is still open in Word 97. A bug in Word 97 means that two filenames of the same name but different extension cannot be distinguished if the operating system is set to hide file extensions.

The FIXRTF program is required to make the Word 97 RTF compatible with the 16 bit Help compiler (HCP.EXE). If you use the 32 bit compiler (HCRTF), supplied with Version 3 boxed, the FIXRTF program is not needed.

When Building?

If you get Help Compiler Error 1100: Cannot open file: Permission denied

You should try the following: