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Below only applies to the old version 3 of EasyHelp/Web.

Everytime I start Example 1 (or others) I get the message "request anti-virus check" and then everything hangs! I am using Word 2000 and Norton Anti Virus.

You can expect a delay when you first use EasyHelp/Web because the .DOT file needs to be saved, but the anti virus request is executed by a plug-in from Norton 2000.

Below is the procedure to unactivate the plug-in:

1. Start menu, Execute ;
2. In the Execute window, in the OPEN area, type the following instruction:
   
   "regsvr32 /u "c:\program files\norton antivirus\officeav.dll"

Note: Be carefull to put a space between 32 and /u and leave the two

If this command is correctly executed, you will get the following message :

"DllUnregisterServer in C:\Program Files\Norton Antivirus\OfficeAV.dll succeeded."