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Faulty Installations of Word - Help Authoring Site

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Help Authoring: Faulty Installations of Word - Help Authoring Site

Faulty Installations of Word - Help Authoring Site

Since EasyHelp/Web simply relies on Word and Word Basic such faults are really out of our control and are likely to be caused by lack of memory, corrupt documents or a faulty Word installation and fundamentally some problem inherent in Word.

Here are some suggestions:

  1. Unload other applications. You could be running low on memory of resources. Especially the Microsoft Office Toolbar it is a notorious bug farm. Even Windows 95 can run low on resource memory.
  2. You really need more than 6MB of memory to run Word.
  3. Delete the TMP files that Word leaves hanging around. (Especially in you temp directory. Windows 95 needs a lot of spare disk space
  4. Unload other Word add ins and global templates. Especially the MS Internet Assistant and their Macro virus killer!

    Important - If you have installed the "Microsoft Word Macro Virus killer" re-install Word 7 as this can adversely affect your Word installation.
  5. Try EasyHelp/Web on a new document to see what happens then.
  6. Embedded pictures and Microsoft Draw often give rise to corrupt documents that can cause GPF faults. Remove them or start a new document and paste the existing text in. Often the last paragraph of a document can become corrupt.
  7. Make sure you have enough temporary disk space
  8. Try re installing Word and then reinstalling EasyHelp/Web. Get the latest version of EasyHelp/Web and let us know if the examples work OK.
Help Authoring: Faulty Installations of Word - Help Authoring Site

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Help Authoring: Faulty Installations of Word - Help Authoring Site