Word 97 Toolbar Bug - Help Authoring Site
Yes we have investigated the problem and there is a bug in ALL versions of Word 97 that stops older templates from being converted to Word 97 format. This bug only seems to occur in Windows 95 and not NT!
The good news is that we have overcome this problem ourselves. You should download the latest version of EasyHelp/Web from http://www.easyhelp.com/download.htm and load EX1.doc to convert the template first time.