Vision Help Desk Software

Vision Help Desk Software

Vision Helpdesk is one of the best helpdesk software that caters to the need of freelancers to large business organization. It is specifically designed to manage many channels like chat, web forms, phone calls, email, Twitter and Facebook under a single roof.

Vision helpdesk can be considered as the cheapest, budget-conscious, power plugged customer support platform that most businesses should find it really affordable.

Vision Helpdesk's biggest advantage is that it enhances customer experience, by offering quick and accurate answers even for an ongoing operation. Due to this, your company's reputation will increase and your expenses will go down.

Trial Version

30-day free trial period

Pricing Plans

Vision Helpdesk provides different pricing plan based on the type of license you require:

Saas Cloud License

  • Starter Helpdesk: $12 per month, per agent (billed annually), $15per month, per agent (billed monthly)
  • Pro Helpdesk: $20 per month, per agent (billed annually), $25per month, per agent (billed monthly)
  • Satellite Helpdesk: $24 per month, per agent (billed annually), $30per month, per agent (billed monthly)
  • Pro Service Helpdesk: $32 per month, per agent(billed annually), $40per month, per agent (billed monthly)
  • Ent Service Helpdesk: $48 per month, per agent (billed annually), $60 per month, agent(billed monthly)

Recurring Licence

  • Starter Helpdesk: $8 per month, per agent (billed annually), $10 per month, per agent (billed monthly)
  • Pro Helpdesk: $16 per month, per agent (billed annually), $20 per month, per agent (billed monthly)
  • Satellite Helpdesk: $20 per month, per agent (billed annually), $25 per month, per agent (billed monthly)
  • Pro Service Helpdesk: $24 per month, per agent (billed annually), $30 per month, per agent (billed monthly)
  • Ent Service Helpdesk: $32 per month, per agent (billed annually), $40 per month, per agent (billed monthly)

One Time License

  • Starter Helpdesk: $200 per agent
  • Pro Helpdesk: $400 per agent
  • Satellite Helpdesk: $500 per agent
  • Pro Service Helpdesk: $600 per agent
  • Ent Service helpdesk: $800 per agent

Features

Here is a list of features of the award-winning Vision helpdesk software:

  • Multi-Channel: It has a multi-channel customer support and ticket management. It tracks and converts all incoming requests from the phone, email, chat, and social media into tickets. An added benefit with this platform is the alerts and notification through macros which means you deal with every ticket in a single click.

    The comprehensive helpdesk suite from Vision helpdesk satisfies the demand of both service providers and service demanders. It has come with 3 functional products namely, Helpdesk, Satellite Helpdesk, and IT Service Desk.

    The core product is Helpdesk, which is included as a default part in the other 2 products. Though all 3 products aim to serve the same purpose, they serve different parties in the issue tracking process.
  • Multiple Brands: It supports multiple companies, brands, and products. Therefore, it is the best option for business owners running multiple businesses and wanted to provide support through a single desk.
  • Streamlined Workflow: It offers a streamlined workflow thus improving the overall performance of your operations. It provides a task management tool that balance workloads, address delegation issues, gamification solutions, performs ticket billing, and many more. Helpdesk automation settings can make your operations even more efficient.
  • Staff Collaboration: It offers better staff collaboration using a tool called Blabby. It serves as a hub where knowledge base articles can be shared among staff and get suggestions and comments from other team members while solving customer complaints
  • Integration: Integration with third-party applications.

Pros

  • Clean, easy setup and interactive GUI
  • Monitoring staff performance
  • Flexibility
  • Great features
  • Affordable, fully featured great client support
  • Multichannel customer support
  • Supports multiple brands and products

Cons

  • The forum page is a little difficult to use
  • A few additional default reports to help admin could have been added
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