Wix Answers Help Desk Software

Wix Answers Help Desk Software

Wix Answers is a helpdesk software platform that is compatible with almost all businesses. It is a very powerful helpdesk ticket software platform having its built-in call center, ticketing system. knowledge base, and a help widget, all of which are customizable according to your businesses needs. With Wix Answers, you will be able to keep a track on your organization's performance with the help of actionable insights found in the helpdesk.

Wix Answers is an easy to use platform where you will be able to check the status of open tickets. transfer calls between support staff easily or adds content to your knowledge base. Setting up is also very easy; you don't need to be a programmer to set-up Wix Answers. It also provides reports and insights about your products, users, and your support team. Through Wix Answers, managing support tickets got a lot easier.

Wix Answers is built keeping SEO in mind, so it's just easier to rank in google through your knowledge base. With the help of Wix Answers, you get a built-in call center, with which you can track calls from your dashboards, track team members, transfer calls to top management, and also create reference notes within the system.

Free Trial

14-day free trial

Pricing Plans

  • Basic Plan: The basic plan of Wix Answers is free
  • Upgraded Plans: Upgrades are available on the basic plan but the price depends on the size of the team which usually starts around $30 per month

Features

Wix Answers is the best all in all comprehensive helpdesk software platform for all types of businesses. It offers everything to business organizations to provide good customer satisfaction to its users. It is equipped with various features, which includes the following.

  • Multi-channel: Ticket management options for multiple communication channels
  • Browser Call Center: A built-in call center that can be accessed from any browser
  • Self-service Support: Allows to set-up a self-service support option like FAQ or a knowledge base, and customize according to your preferences
  • Team Comminication: It makes team communication much easier. It allows for sending an announcement to the internal team. individual discussion to stay up-to-date or adding internal notes to the team.
  • Tracking: Team performance can be tracked by checking the number of tickets handled, closed, and the ratings by the customer.

Pros

  • Easy to set-up
  • Easy to use and understand
  • Great tool for knowledge base setup
  • Beautiful layout, clean design, and functionality.
  • Easy and professional website integration
  • Free if you are already using their website builder

Cons

  • Add-ons and certain features are charged extra

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