Zendesk Help Desk Software

Zendesk Help Desk Software

Zendesk is one of the best customer support platforms for businesses of all sizes. In addition to solid ticket management options, it also provides applications to handle website inquiries and emails, as well as social media and live chat support.

For companies that use Zendesk for e-commerce purpose, it also provides 600 possible integrations with software platforms and third-party applications.

Like other helpdesk platforms, Zendesk also supports features like a customer queries management system with a call center, chat and a knowledge base for self-help. Zendesk consolidates a variety of customer interactions into a single interface, which helps users to easily locate all the information they need.

The higher pricing tiers are expensive but include access support in multiple languages.

Trial Version

30-day free trial

Pricing Plans

Zendesk offers 5 pricing tiers, each having more tools and customization.

Features

Zendesk support features for each tier includes the following.

Pros

Cons